TupperGal
04-02-2005, 11:39 AM
The best thing to do when dealing with customers in your business is to always keep in your mind how you would want to be treated if you had the same situation or if you were going into someone elses business and buying from them etc,
this is the best way to think about it
I have had 17 years in business dealing with people on a personal basis and the best thing to do if you get into a sticky situation its best to try and work things out and make the customer happy as long as its nothing totally unreasonable, even if you end up not making money on this one situation for instance, It will end up paying off for you in the end.
Tupperware is one great company to begin with they have the Lifetime warranty and that makes it easy to satisfy most of the problems that will ever occur with tupperware items,
the items just get replaced ending with a happy customer who will remember you when they need more items or gifts or may even order other items at the time of replacement,
If your customer emails you with questions always try to reply as soon as possible, even if you are unsure of the answer try to reply to acknowledge the message and then find the answer and follow up...
also the same thing applies if they call
Most customers are lost due to non communication,
at that point they feel that you don't care enough to contact them and they will go elsewhere
Communicating with your customers is EXTREMELY IMPORTANT
Always try to return phone calls within the next business day if at all possible, People are impatient and don't like to wait we live in a face paced world where people want instant results
One IMPORTANT Thing,
When you answer the phone or call someone if you SMILE when you answer the phone its amazing how the little things like this make such a difference in the way life goes.
Smile as you answer the phone and it will sound friendlier and be more positive,
just as if you were meeting with that person in person
Also-Never prejudge your customers, You never know who will be interested in what, its normally the unsuspected one that you end up with the most success or results from, your personal attitude towards your customers will make a major impact on how they feel about purchasing from you, being yourself and being genuine is the best advice I can give.
Owning our own Retail Florist
www.myheritageflorist.com
has given me alot of experiences
That I can apply to my Tupperware business and has helped me be able to take on certain situations differently than I might have had I not,
I am always happy to help you whenever you need help or suggestions
and
A Really important thing to remember
If you are Totally unable to satisfy a situation with a customer no matter what you offer and try to do
DO NOT TAKE IT PERSONALLY
There are some people out there that are unhappy with the world and their life etc..and nothing you will try to do to appease a situation will help or work, you just have to just know that you tried and this is just an unhappy person and there will be nothing that can be done to please that person.
I know from personal experience there are a few people out there like this,
(the good WAY OUTWEIGHS THE BAD!!! the bad are VERY FEW AND FAR BETWEEN)
and I used to take everything VERY PERSONALLY and Try my heart out...
then what I finally had to do is realize they cannot be pleased....
and then think of all the happy customers you have made and move on from the negative
I hope this will help,
Susan Pittser
this is the best way to think about it
I have had 17 years in business dealing with people on a personal basis and the best thing to do if you get into a sticky situation its best to try and work things out and make the customer happy as long as its nothing totally unreasonable, even if you end up not making money on this one situation for instance, It will end up paying off for you in the end.
Tupperware is one great company to begin with they have the Lifetime warranty and that makes it easy to satisfy most of the problems that will ever occur with tupperware items,
the items just get replaced ending with a happy customer who will remember you when they need more items or gifts or may even order other items at the time of replacement,
If your customer emails you with questions always try to reply as soon as possible, even if you are unsure of the answer try to reply to acknowledge the message and then find the answer and follow up...
also the same thing applies if they call
Most customers are lost due to non communication,
at that point they feel that you don't care enough to contact them and they will go elsewhere
Communicating with your customers is EXTREMELY IMPORTANT
Always try to return phone calls within the next business day if at all possible, People are impatient and don't like to wait we live in a face paced world where people want instant results
One IMPORTANT Thing,
When you answer the phone or call someone if you SMILE when you answer the phone its amazing how the little things like this make such a difference in the way life goes.
Smile as you answer the phone and it will sound friendlier and be more positive,
just as if you were meeting with that person in person
Also-Never prejudge your customers, You never know who will be interested in what, its normally the unsuspected one that you end up with the most success or results from, your personal attitude towards your customers will make a major impact on how they feel about purchasing from you, being yourself and being genuine is the best advice I can give.
Owning our own Retail Florist
www.myheritageflorist.com
has given me alot of experiences
That I can apply to my Tupperware business and has helped me be able to take on certain situations differently than I might have had I not,
I am always happy to help you whenever you need help or suggestions
and
A Really important thing to remember
If you are Totally unable to satisfy a situation with a customer no matter what you offer and try to do
DO NOT TAKE IT PERSONALLY
There are some people out there that are unhappy with the world and their life etc..and nothing you will try to do to appease a situation will help or work, you just have to just know that you tried and this is just an unhappy person and there will be nothing that can be done to please that person.
I know from personal experience there are a few people out there like this,
(the good WAY OUTWEIGHS THE BAD!!! the bad are VERY FEW AND FAR BETWEEN)
and I used to take everything VERY PERSONALLY and Try my heart out...
then what I finally had to do is realize they cannot be pleased....
and then think of all the happy customers you have made and move on from the negative
I hope this will help,
Susan Pittser